Privacy Policy

Introduction

Welcome to ElektroPlug (“we”, “us”, “our”). This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit and interact with our website at elektroplug.co.za (“Website”). By accessing or using our Website, you consent to the practices described in this Privacy Policy.

Information We Collect

We collect various types of information to provide and enhance our services. This includes:

  • Personal Information: We collect personal details, such as your name, email address, phone number, and address, when you create an account, make a purchase, or contact us.

  • Device Information: We automatically gather information about your device, like your IP address, browser type, operating system, and browsing behavior on our Website. This helps us understand user trends, improve user experience, and ensure security.

How We Use Your Information

We use your information for the following purposes:

  • Service Provision: We process orders, provide customer support, and manage your account.

  • Improvement: We enhance your experience by personalizing content and recommendations based on your preferences.

  • Communication: We update you on order status, respond to inquiries, and share important information about our products and services.

  • Security: We protect against fraud, unauthorized access, and other threats.

  • Marketing: With your consent, we may send you promotional emails and show you targeted ads across platforms like Google, Facebook, LinkedIn, and others. For more details about our marketing practices, please refer to the information above.

Sharing Your Information

We may share your information with trusted third parties under strict confidentiality agreements. These parties include:

  • Service Providers: Partners assist in payment processing, shipping, and data analysis.

  • Marketing Partners: We may share your info with advertising platforms to show relevant ads. Some of the marketing platforms we utilize include Google and Facebook, utilizing tools like Google Analytics to enhance our marketing.

  • Legal Obligations: We may disclose your information to comply with legal processes if required.

Data Security

We implement reasonable security measures to safeguard your information. However, no method of data transmission over the internet is entirely secure. We strive to protect your data, but we cannot guarantee absolute security.

Your Rights

You have rights regarding your personal information:

  • Access and Correction: You can access and update your personal information through your account settings or by contacting us.

  • Deletion: You can request deletion of your account and associated data.

  • Marketing Communication: You can opt out of receiving marketing communications at any time.

Children’s Information

At our core, safeguarding the online privacy of children is a paramount concern. Our Website is thoughtfully crafted for individuals aged 18 years and above. We are committed to not knowingly collecting personal information from minors. If you are a parent or guardian and suspect that your child has shared personal details on our website, we urge you to reach out to us without delay. Rest assured, we will swiftly take action to expunge such information from our records and uphold strict adherence to the laws and regulations governing children’s online privacy.

Updates to Privacy Policy

Ensuring transparency and accountability in our privacy practices is paramount. We reserve the right to update and modify this Privacy Policy as necessary to align with changes in our practices, services, or legal requirements. We recommend that you review this policy periodically to remain informed about any alterations. Your continued use of our services following revisions to this policy signifies your acceptance of the updated terms and provisions. We aim to maintain an open channel of communication regarding changes, and your proactive engagement with this policy is pivotal in upholding the privacy standards we uphold.

Contact Us

If you have questions, concerns, or requests related to your personal information or this Privacy Policy, please contact us at [email protected].

Thank you for choosing ElektroPlug. Your privacy matters to us.

Privacy Policy

Introduction

Welcome to ElektroPlug (“we”, “us”, “our”). This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit and interact with our website at elektroplug.co.za (“Website”). By accessing or using our Website, you consent to the practices described in this Privacy Policy.

Information We Collect

We collect various types of information to provide and enhance our services. This includes:

  • Personal Information: We collect personal details, such as your name, email address, phone number, and address, when you create an account, make a purchase, or contact us.

  • Device Information: We automatically gather information about your device, like your IP address, browser type, operating system, and browsing behavior on our Website. This helps us understand user trends, improve user experience, and ensure security.

How We Use Your Information

We use your information for the following purposes:

  • Service Provision: We process orders, provide customer support, and manage your account.

  • Improvement: We enhance your experience by personalizing content and recommendations based on your preferences.

  • Communication: We update you on order status, respond to inquiries, and share important information about our products and services.

  • Security: We protect against fraud, unauthorized access, and other threats.

  • Marketing: With your consent, we may send you promotional emails and show you targeted ads across platforms like Google, Facebook, LinkedIn, and others. For more details about our marketing practices, please refer to the information above.

Sharing Your Information

We may share your information with trusted third parties under strict confidentiality agreements. These parties include:

  • Service Providers: Partners assist in payment processing, shipping, and data analysis.

  • Marketing Partners: We may share your info with advertising platforms to show relevant ads. Some of the marketing platforms we utilize include Google and Facebook, utilizing tools like Google Analytics to enhance our marketing.

  • Legal Obligations: We may disclose your information to comply with legal processes if required.

Data Security

We implement reasonable security measures to safeguard your information. However, no method of data transmission over the internet is entirely secure. We strive to protect your data, but we cannot guarantee absolute security.

Your Rights

You have rights regarding your personal information:

  • Access and Correction: You can access and update your personal information through your account settings or by contacting us.

  • Deletion: You can request deletion of your account and associated data.

  • Marketing Communication: You can opt out of receiving marketing communications at any time.

Children’s Information

At our core, safeguarding the online privacy of children is a paramount concern. Our Website is thoughtfully crafted for individuals aged 18 years and above. We are committed to not knowingly collecting personal information from minors. If you are a parent or guardian and suspect that your child has shared personal details on our website, we urge you to reach out to us without delay. Rest assured, we will swiftly take action to expunge such information from our records and uphold strict adherence to the laws and regulations governing children’s online privacy.

Updates to Privacy Policy

Ensuring transparency and accountability in our privacy practices is paramount. We reserve the right to update and modify this Privacy Policy as necessary to align with changes in our practices, services, or legal requirements. We recommend that you review this policy periodically to remain informed about any alterations. Your continued use of our services following revisions to this policy signifies your acceptance of the updated terms and provisions. We aim to maintain an open channel of communication regarding changes, and your proactive engagement with this policy is pivotal in upholding the privacy standards we uphold.

Contact Us

If you have questions, concerns, or requests related to your personal information or this Privacy Policy, please contact us at [email protected].

Thank you for choosing ElektroPlug. Your privacy matters to us.