ElektroPlug will not charge you before you have been verified nor will it charge you before your device has been delivered to you. You will only get charged on the day the product has been delivered to you.

Yes, you can extend your subscription term. If you have fallen in love with your product(s), you can reach out to your customer associate and kindly request an extension. Please note that you have to inform us of the extension before your subscription term comes to an end. Otherwise, you run the risk of having to send the device back to us before receiving the extension.

An automatic collection booking with our courier partner is processed within 2 days after your subscription term has ended. Kindly note, if you have not extended, upgraded or downgraded, you are liable to return your product once your subscription term has come to an end.

We care about the timely return of our devices. If a device is not returned within 3 working days, a penalty fee of R300 will be charged. Subsequently, a charge of R300 will apply for each subsequent third day, with the maximum charge being the market value of the product(s) that you are subscribed to.

Yes, you can buy the product(s) that you are subscribed to. You have two options: either you pay a continued monthly fee to make the product(s) yours or you complete a once off payment to secure the product(s). Please contact [email protected] for more detailed information.

We lock products as a security measure. This helps us guarantee that our products are returned to us at the stipulated time. It gives us legal footing in situations when customers wrongfully might want to keep products. With this measure in place, we aim to safeguard our business interests and provide a fair experience for our customers.

To verify yourself on ElektroPlug, you'll need:

1. Your ID for identity verification
2. A valid proof of address
3. Your last 3 months' bank statements
4. Potentially, your employer or next of kin details
5. If employed, the last 3 months payslip and employment contract

Please note that we exclusively recognize the subsequent documents as proof of address:

1. Official Bank/Financial statement
2. Municipal rates and tax invoices
3. Utility account (Water, Electricity, Sewage, or Refuse Removal)
4. Official correspondence from South African Revenue Services (SARS)
5. Correspondence from a Body Corporate or Share-Block Association/ Valid Lease Agreement

The address provided in your proof of address has to correspond with your shipping address. In case you are shipping the product to your workplace, it must match your employment address. You also have to show a payslip or an official signed letter from your employer stating that you are employed. Alternatively, you could temporarily pause your application if you are in the middle of moving and continue when your home address matches your shipping address.

We have developed a system that performs automatic checks of who can enjoy our service offering. We have to take these precautions to safeguard the viability of our business and afford more people on demand access to the tech they want. Please feel free to try applying again for our subscription offerings at a later stage when you think your situation may have changed.

Trust us we do not want you to wait long before you are verified. If you have provided us with all the documents required to process the verification, we will review them and come back to you on the day you have submitted all documents. In the case that any of your documents are missing, we will contact you, which may cause additional delays with the verification process.

We deliver nationwide.

We have partnered with the best couriers in South Africa to ensure that you receive your order within 1-3 working days.

In transit products are extremely secure with our courier. In case anything happens with your product, rest assured that we will make sure that the product you receive is in perfect condition.

No, only the customer who has placed the order can accept the package from our couriers. Please make sure that you are physically present to receive the device and show your ID. Otherwise, we cannot deliver the device to you, which will result in additional shipping costs for you.

We exclusively accept credit card payments. Unfortunately, we cannot offer the service to you through EFTs, debit cards or deposits. Presently, we need to take this action before providing on demand access to more people.

We understand that this might happen, but please note that we have to take legal actions to ensure that we safeguard our business for the greater benefit of everyone. If you do not return the device within 48 hours of a failed payment, please note that you make yourself liable to the following actions:

• If the payment remains outstanding after the 48-hour grace period, we will need to retrieve the rented device(s) from your premises.
• To cover the outstanding costs, late fees, and the product(s), we may consider options such as device locking, tracking, or enlisting a reputable third-party service to assist with recovering the financial obligations.
• In case the product(s) or payment isn't recovered within the specified timeframe, it might become necessary to involve a third-party service to recover the costs. Please be aware that any associated legal fees during this process will be solely borne by the client.

No, you cannot cancel your order before it has been delivered to you. Once you have placed your order and have been verified, you are liable to complete your subscription period. If you have selected any subscription period below 6 months, you are not eligible to return your product before your subscription term ends.